Planning a cross-country move is a big decision—and choosing the right moving company is one of the most important parts of the process. With your entire home or business in transit for days or even weeks, you need a moving partner who is professional, experienced, and fully prepared to handle long-haul logistics.
At Edson’s Movers, we’ve handled countless interstate and cross-country relocations for both residential and commercial clients. We know that the success of your move often comes down to asking the right questions upfront. If you’re preparing for a big move across the country, here are 10 questions you should ask before hiring a moving company.
1. Are You Licensed and Insured for Interstate Moves?
Long-distance moves that cross state lines fall under federal jurisdiction and require special licensing. Always confirm that your moving company:
- Is registered with the U.S. Department of Transportation (USDOT)
- Has a valid USDOT number (you can verify this on the FMCSA website)
- Carries both liability and cargo insurance
This protects your belongings and ensures compliance with federal regulations.
2. How Do You Calculate Long-Distance Moving Costs?
Cross-country moving estimates vary based on:
- Distance
- Weight or volume of items
- Services included (packing, storage, unpacking)
- Timeline and delivery windows
Ask for a written estimate and clarify whether it’s binding (fixed price), non-binding (subject to change), or binding not-to-exceed (maximum cost based on estimated weight).
At Edson’s Movers, we provide transparent pricing with no hidden fees, so you know exactly what to expect.
3. Do You Handle the Entire Move or Subcontract It?
Some moving companies subcontract long-distance moves to third-party carriers, which can create communication issues, confusion, and inconsistency in service quality.
Make sure the company you hire is the one actually handling:
- Packing
- Loading and transport
- Delivery and unloading
With Edson’s Movers, you work with our trusted team from start to finish—no hand-offs, no surprises.
4. What’s the Estimated Delivery Window?
Cross-country moves typically come with a delivery window rather than a guaranteed date, especially when your items share truck space with other shipments.
Ask:
- What’s the expected delivery range?
- What happens if my items are delayed?
- Will I receive updates during transport?
We understand how important timing is, especially when coordinating lease dates, job start dates, or real estate closings. That’s why we provide consistent communication throughout your move.
5. How Are My Belongings Protected During the Move?
Long-distance transport exposes your items to more handling, movement, and environmental conditions. Ask about:
- How fragile or high-value items are packed and protected
- The materials used (padding, wrap, crating)
- How boxes are stacked and secured
- Whether climate-controlled options are available
At Edson’s, we use professional-grade packing materials and proven techniques to safeguard everything from your dishes to your electronics.
6. What Type of Insurance or Valuation Coverage Is Included?
Every moving company must offer a baseline level of protection, but it may not fully cover the value of your belongings.
Ask:
- What’s the default coverage (released value protection)?
- Do you offer full value protection?
- Can I purchase additional insurance through you or a third party?
Understanding your coverage helps you make informed decisions—especially for irreplaceable or expensive items.
7. What Happens If Something Is Damaged or Lost?
Even with the best movers, accidents can happen. That’s why it’s crucial to ask:
- How do I file a damage or loss claim?
- What documentation is required?
- What is your timeline for resolving claims?
We keep detailed inventories and photo documentation to ensure accountability and make any necessary claims smooth and straightforward.
8. Can You Provide References or Reviews?
Reputable moving companies should be happy to share:
- Testimonials from past long-distance clients
- Online reviews and ratings (Google, Yelp, Better Business Bureau)
- Case studies or before/after photos
These give you peace of mind and a better sense of the company’s reliability, professionalism, and communication style.
9. Do You Offer Storage If My New Home Isn’t Ready?
Delays happen. Whether it’s a closing date issue, renovation delay, or unexpected change in plans, your new space may not be ready when your items arrive.
Ask your mover:
- Do you offer temporary or long-term storage?
- Are the storage facilities climate-controlled and secure?
- Can items be delivered directly from storage when I’m ready?
At Edson’s Movers, we integrate secure storage services into your move so everything stays under our care until you need it.
10. What Other Services Are Available?
Some moving companies go beyond basic transport. Ask if they provide:
- Full-service packing and unpacking
- Furniture disassembly and reassembly
- Appliance disconnection/reconnection
- Debris removal or post-move cleanup
- Custom crating for artwork or specialty items
Bundling services often leads to better efficiency and a more stress-free move—especially when crossing the country.
Red Flags to Watch Out For
While asking these questions, pay attention to red flags:
- Vague or evasive answers
- Refusal to provide a written estimate
- Unlicensed operators or lack of insurance
- Demands for large deposits upfront
- No physical business address or professional presence
Trust your instincts—and do your homework before committing.
Your Cross-Country Move Shouldn’t Be a Gamble
The truth is, long-distance moves don’t have to be overwhelming. With the right team, the right questions, and a solid plan, you can make a smooth, stress-free transition into your next chapter—no matter how far you’re going.
At Edson’s Movers, we combine experience, professionalism, and personalized service to guide you through every step of the journey. From the first box to the final delivery, we’ve got you covered.
Planning a move across the country? Contact us to schedule your free quote and get expert help from the team at Edson’s Movers.
